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    Account upgrade and plans

    In this article

       

      !open!This article outlines the different WiseStamp plans on offer and the ways to upgrade your account.!/open!

      Our Plans

      Here is a summary of the different plans you can upgrade to. For more information visit our Pricing page.

       

      Plan  Description Who is it for?
      WiseStamp free This plan allows a single user to create one signature with limited design options and templates.  Individual users
      WiseStamp PRO

      This plan allows a single user to create multiple signatures that can be assigned to multiple email addresses and customize their signature design, as well as add PRO add-ons.


      Upgrading to PRO removes the WiseStamp promotional branding at the bottom of the signature.

      		 Individual users
      WiseStamp for Teams

      WiseStamp Email signature management solution.

      This plan allows you to create, manage and apply email signatures for an entire organization of any size. 

      		 Teams and Organizations

       

      Upgrading to WiseStamp PRO

      To upgrade your account to WiseStamp PRO: 

      1. Click Upgrade Now at the upper right corner of any page in your account.
      2. In the dialog box, choose a payment method and fill in the details.
      3. If you want to open a small Teams account with up to 5 users, select Add up to 5 users on the left side of the dialog box.
      4. Click Complete Purchase. 
      5. Your WiseStamp PRO account is now active.

       

      Upgrading to WiseStamp for Teams

      1. From a Free WiseStamp account

      If you currently have a free subscription and you'd like to upgrade to Teams, you can do it in one of two ways: 

      1. For a small Teams account with up to 5 users, upgrade to WiseStamp PRO and select Add up to 5 users on the left side of the dialog box (see above).
      2. For a larger Teams account click Try WiseStamp for Teams and book a demo.

       

      1. From WiseStamp PRO

      When upgrading your PRO plan to WiseStamp for Team, your remaining credit will be deducted from your upgrade price, and your subscription will be extended for another 12 months.

       

      To upgrade your plan from WiseStamp PRO to WiseStamp for Teams:

      1. Click the Profile icon on the upper right corner of your account and select Plan & Billing.
      2. Click Upgrade to Teams.
      3. Click Upgrade Now in the popup.
      4. Select the number of seats you need (5 or 10) in the dialog box. 
      5. Fill in the rest of the dialog box. 
      6. If you have a coupon code, click Add, enter the code in the field, and then click Apply.
      7. Click Complete Purchase.
      8. An invoice/receipt will be sent to your billing email address.
       

      !note!If you need more seats, simply book a demo and one of our account managers will be happy to help you.!/note!

       

      !tip! For information about changing your payment method, go to Change payment details. !/tip!

       

      Adding more seats to your WiseStamp for Teams account

      If you wish to add more employees to your WiseStamp for Teams account you can easily do it directly from your Plan & Billing page: 

      1. Click the Profile icon on the upper right corner of your account and select Plan & Billing.
      2. Click Upgrade. 
      3. Open the Upgrade to list and select the number the seats.
      4. Fill in the rest of the dialog box. 
      5. If you have a coupon code, click Add, enter the code in the field, and then click Apply.
      6. Click Complete Purchase.
      7. An invoice/receipt will be sent to your billing email address.

      !note! If you need more than 200 seats, please contact our sales team - book a demo !/note!

       

      How to remove the WiseStamp promotional branding

      The promotion is what helps us offer WiseStamp free of charge for you and other customers, and allows us to keep on developing and adding more functionality. To remove the WiseStamp promotion from your email signature, simply purchase a PRO plan or a Team plan for your company.

      See all plans available at our Pricing page

       

      NPO's and schools - special discount

      As a thank you for the great work you do, we offer 25% off to all NPO clients and all schools.

      Pricing is dependent on the number of users so, if you'd like to get a quote or if you're interested in learning more about our WiseStamp for Teams solution, you can schedule a demo call with one of our Account Executives.

       

      Tax exemption refunds for NPOs

      WiseStamp is happy to support many nonprofits and educational institutions that are exempt from tax payments on their subscription.

      To enjoy tax exemptions send your tax-exemption documentation to our support team along with a copy of your most recent WiseStamp invoice and we’ll be happy to have it refunded for you.

       

      Troubleshooting

      Here are the main issues that may occur in relation to this topic:

       

      The problem The resolution
      PRO account is not recognized

      If you purchased a subscription but it's not showing on your account, try the following steps:


      1. Log out of your WiseStamp account

      2. Clear your cache and cookies

      3. Log back into your account

      4. You should now see the “PRO” status on your account


      If this doesn't work you may be logged in with the wrong email address. Log in again using the email address listed on your Plan & Billing page.
      Can’t find your account Contact our support team with any type of identifying information.

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