Billing and payments overview

!open!This article walks you through WiseStamp’s Plan and Billing page and explains how to view or change your WiseStamp subscription details. !/open!

On the Billing and Payment page, you can:

1. Review your billing information.
2. Update your billing settings.
3. Review your billing history and download your previous invoices.

Plan & Billing page

The Plan & Billing page provides useful information about your current subscription, such as your subscription plan and automatic renewal date. On this page, you can also view your billing history, download your invoices and change your billing email address and payment method. 

To open the Plan & Billing page:

1. Click the Profile icon in the upper right corner of your account.
2. Select Plan & Billing.

Viewing subscription plan

On the Plan & Billing page, you can see a summary of features included in your subscription. You can also check your plan's automatic renewal date and payment details here.

Changing payment details

Inside the Plan & Billing page, you will find the payment method and billing email that you currently have on our records. On your plan's automatic renewal date, the subscription renewal cost will be charged to this payment method. 

To change your payment method: 

1. Click Change.
2. Fill out the details of your new payment method.
3. Click Update.

To change your billing email: 

1. Click Change.
2. Enter your new address in the field.
3. Click Update.

Billing history & invoices

You can view all of your previous purchases and their respective invoices issued by WiseStamp on the Plan and Billing page.

To view your billing history: 

1. Click the Profile icon. 
2. Select Plan and Billing.
3. Scroll down to the Billing history.

To view, download & print invoices: 

1. Inside Billing History, click on the invoice number. The invoice will open in your browser window.
2. Click on the Download icon to download the invoice as a PDF file.
3. Click on the Print icon to print the invoice or save it as a PDF file.

Troubleshooting

Here are the main issues that may occur in relation to this topic: