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    Account Login Methods

    In this article

       

      This topic outlines the methods available for logging in and out of your WiseStamp account from your computer.

      How to log into your account?

      Logging into your WiseStamp account is simple and secure. We offer multiple methods for you to access your account.

      We offer three types of accounts (with different login methods): 

      Method 1: Login with an email address

      1. Go to the WiseStamp login page (see link above).
      2. Enter the email address associated with your WiseStamp account.
      3. Enter your password.
      4. If you have forgotten your password, click Forgot password? and follow the instructions to reset it.
      5. Click Login.

      Method 2: Login with Google

      If you created your WiseStamp account using the Google connect button, you can login directly using Google.

      1. Go to the WiseStamp login page (see link above).
      2. Click Login with Google.
      3. Select the Google account you used to create your WiseStamp account. You may be asked to enter your Google password.

      Method 3: Login with Facebook

      Users who have signed up in the past using their Facebook account, can still log in directly to their WiseStamp account, using their Facebook account.

      1. Go to the WiseStamp login page (webapp.wisestamp.com/login).
      2. Click Login with Facebook.
      3. Enter your Facebook login details when prompted, and then click Login.

      If you're having trouble logging in or if you encounter any issues, please don't hesitate to contact WiseStamp support team. We're here to help!

      Method 4: Single sign-on (SSO)

      SSO integration can be used to easily log into your WiseStamp account. Any SSO solution that is SAML 2.0 compliant can be integrated with WiseStamp. SSO integration is performed by the administrator of your WiseStamp account. For more information on how to configure and integrate SSO, see SSO Login Configuration.

      Once SSO is setup with your WiseStamp account, you can log into WiseStamp using any SSO solution that is SAML 2.0 compliant.

      Account recovery

      Forgetting your login credentials is a common occurrence. If you ever find yourself locked out of your WiseStamp account, don't worry, we offer an easy process for account recovery.

      Email address or Google account recovery

      If you used your email address or Google account to create your WiseStamp account and have forgotten your password, see Forgot Your Password.

      Facebook Account Recovery

      If you used your Facebook account to create your WiseStamp account and can't remember your Facebook password, you need to reset your password through Facebook.

      !tip! Go to the Facebook login page and follow their password recovery process. !/tip!

      In case you don't receive the password reset email or encounter any other issues during the account recovery process, please contact WiseStamp support team for further assistance.

      Log out of your account

      To log out of your account, click the Profile icon and then select Log out.

      Troubleshooting

      Here are the main issues that may occur concerning this topic:

      Problem Resolution
      You forgot your password

      See Forgot your password for the procedure on how to reset and create a new password.
      User not found

      If you receive a “User not found” message:

      1. Verify that you have entered the email address assigned to your WiseStamp account.
      2. If you are signed up to a WiseStamp Legacy Teams product, verify that you are using the correct website to login, gapp.wisestamp.com.
      3. If you still get a “User not found” error, please contact WiseStamp support team and we will be happy to assist.
      Cannot log in from my phone 

      Log in using your computer. Phone log in is not supported.

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