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In the event that new outgoing emails are not sent or are rejected, it is recommended to disable the compliance rule in the Google Workspace Admin Console until the source of the interruption is identified.
To disable the compliance rule:
- Log into the Google Workspace Admin Console and go to Apps > Google Workspace > Settings for Gmail > Compliance.
- In the Content compliance section, in the row of the rule you created for WiseStamp, click Disable.
!note!Once you disabled the routing rule, your emails are no longer routed through WiseStamp servers, and your signature is not deployed into your emails. !/note!
If you need further assistance with troubleshooting your signature, please contact WiseStamp support team or your customer success manager.
Please note that as long as the rule is disabled, all emails bypass WiseStamp server, even those that may have been previously routed through it. You may need to re-enable the rule at a later time to resume signature deployment.