Let us know if this article was helpful. It would help us improve our content for you and other customers in the future.
Support Service Level Explained
At WiseStamp, we strive to provide timely and effective support to all our users, tailored to their specific needs and subscription plans. Here's a breakdown of our support response times for different user plans. This includes assistance with functionality, troubleshooting, feature guidance and general questions related to our services. For billing issues, please refer to the detailed breakdown provided below.
SLA & Channel by plan*
| Plan | Support tickets response time | Communication methods |
| Free users | - | Help center articles, AI BOT |
| Pro users | Up to 24 hours | Form Ticket, AI BOT |
| Teams Basic | Up to 24 hours | Form Ticket / Live chat** |
| Teams Plus | Up to 12 hours | Form Ticket / Live chat |
| Teams Enterprise | Up to 4 hours | Form Ticket / Live chat |
* This includes assistance with functionality, troubleshooting, feature guidance and general questions related to our services. For billing issues, please refer to the detailed breakdown provided below.
** Please be aware that live chat support is available Monday to Friday from 9 AM to 12 AM EST
!note!To initiate a live chat, please click on the chat icon located in the corner of your screen and request assistance from an 'Agent'. /!note!
Billing Issues
Please note that inquiries related to billing or subscription matters may require up to 72 hours for a response due to the detailed nature of these requests. Our team ensures thorough examination and resolution of all billing-related issues to maintain transparency and accuracy.
For refunds of PRO plan within the 14 days of signing up or for any issues with your Teams plan billing, please contact our support team through the support form.
Service Level Agreements (SLA) Explained
We adhere to Service Level Agreements (SLAs) to guarantee the quality and reliability of our services to our valued customers. An SLA is a formal commitment that outlines specific metrics such as response times, resolution times, and uptime guarantees that our support team aims to meet. This agreement ensures transparency and sets clear expectations regarding the level of service you can expect from us. By maintaining SLAs, we strive to provide consistent and efficient support, ensuring that your needs are met promptly and effectively. If you have any questions about our SLAs or need further clarification, please do not hesitate to reach out to our support team.
At WiseStamp, we value your business and aim to provide exceptional support tailored to your specific needs and subscription level. If you have any further questions or need assistance, please don't hesitate to reach out to our support team through our help center ticket form.