Plan, billing, and seat changes are managed by the account owner. Whoever completes a purchase becomes the account owner and controls the subscription. The Plan & Billing page is visible only to the account owner, so if you are an admin or team member and cannot find it, that is expected. Ask your account owner to sign in and make the change, or contact our support team for help identifying your account owner.
What is the difference between seats and employees?
A seat is a license that you purchase, while an employee is a person with an email in your directory who uses that license.
The Seat Limit: The total number of seats you pay for is the maximum number of employees you can have activated at any given time.
Under-capacity: You can have fewer employees activated than the total number of seats you own. For example, if you pay for 20 seats but only have 15 employees activated, your signatures will function normally.
At-capacity: You cannot activate more employees than the total number of seats purchased. To add a new employee once you have reached your limit, you must either deactivate an existing employee or purchase additional seats.
How do I add more seats to my plan?
Profile icon: Click the Profile in the top right of the screen.
Plan & Billing: Select Plan & Billing in the dropdown menu.
Manage Subscription: In Subscriptions at the top of the page, click the three-dot icon and select Manage Subscription.
Seat selector: On the payment page, use the plus (+) and minus (-) controls in the Add employees section to select the number of additional seats.
Complete purchase: Review the costs in Summary and click the blue Complete purchase button.
Please note that the Pro+ plan is capped at a maximum of 10 seats per purchase.
How do I activate the new seats in my account?
After purchasing additional seats, you must log out of your WiseStamp account and log back in to refresh your seat count. Refreshing the page or clearing your browser cache will not update the seat count. Once you have logged out and back in, the new seats will be available.
Why does my seat count look wrong, or why am I seeing an upgrade prompt when I think I have available seats?
Seats are shared across all organizations and spaces on your WiseStamp account, including your Personal Space. If you have more than one organization, an active employee in one organization counts toward the same seat total as employees in your other organizations. This means the active employee count you see in one organization may not reflect your true total seat usage.
If you are seeing an upgrade prompt despite believing you have available seats, work through the following checks in order:
Check all organizations: Find the organization name in the top-left and click the dropdown arrow to switch between your organizations including Personal Space. Count active employees in each space. The combined total across all spaces is your actual seat usage.
Log out and back in: After purchasing new seats, your seat count does not update until you log out of your WiseStamp account and log back in. Refreshing the page alone will not update the count.
Check for employees in Personal Space: An employee who is active in your Personal Space occupies a seat even if they are not part of your main organization. Deactivating them in Personal Space frees that seat for use in your organization.
If you have worked through all three checks and are still seeing an upgrade prompt, contact our support team and they will review your account seat allocation directly.
How do I buy more than 200 seats?
If your organization requires more than 200 seats, please reach out to our support team so we can assist with your specific requirements.
Can I assign an admin without using a seat?
Yes, you can designate admins to manage the account without them occupying active seats in your subscription.
How do I reduce the number of seats in my account?
To reduce the number of seats, please reach out to our support team. Deactivating an employee frees a seat so someone else can use it, but it does not reduce your subscription price. Your subscription is priced on the number of seats purchased, not the number currently active. To reduce your subscription cost, contact our support team to reduce the number of purchased seats.