The Plan & Billing page is only visible to the account owner.
How do I open the Plan & Billing page?
You can access your account settings from any page within the WiseStamp interface.
Profile icon: Click the Profile in the top right of the screen.
Plan & Billing: Select Plan & Billing in the dropdown menu.
Where can I check my current plan information?
Profile icon: Click the Profile in the top right of the screen.
Plan & Billing: Select Plan & Billing in the dropdown menu.
Subscriptions: Find the Subscriptions section at the top of the Plan & Billing page.
Can I see the price of my legacy plan on the Plan & Billing page?
No. If your account is on a legacy plan, the Plan & Billing page does not show your price or your renewal amount. The Subscriptions section shows your plan and your seat count, but not what that plan costs.
Please reach out to our support team and they will confirm the amount for your account.
How do I update my payment method or billing details?
Billing information is located in the middle of the Plan & Billing page.
This section appears only after your first payment, so you will not see it while you are on a free trial or on the Free plan. See Billing Information and Billing History.
Edit Billing information: Click Edit in the top-right corner of Billing information.
Update details: Enter your new credit card information, invoice details, or billing email address.
Save changes: Click Update Billing Information to finalize the update.
Where can I see my receipts and payment history?
Billing history is located at the bottom of the Plan & Billing page. This section provides a list of all past transactions, including the date and the amount paid.
Like Billing information, this section appears only after your first payment. Until then there are no transactions to show, so the section is not on the page.
Download an invoice: Click the invoice number to download the record as a PDF file for your records.
Can I see how many seats are currently in use on the Plan & Billing page?
The Plan & Billing page does not show the number of seats currently in use. It shows your total seat count and your subscription details, and once you have made a payment it also shows your billing information and your billing history, but never a live count of seats in use. This applies to all accounts, regardless of plan or account age.
To check how many seats you are using, count your Active employees in the Employees list:
Open the Employees page from the left sidebar.
Apply the filter to show only Active employees.
The number of Active employees is the number of seats currently in use, because each Active employee uses one seat and inactive employees do not.