WiseStamp for IT › Exchange › Step 11 of 12 — Employee Rollout Handoff
Audience: IT, to brief employees. First section is internal reference; second is sendable copy.
What employees should understand
The signature is created and maintained centrally by an admin. They don’t build or install it.
Company updates (branding, campaigns) apply automatically.
Outlook Add-In: users must restart Outlook desktop and refresh Outlook web once for the signature to start appearing.
Server-side: nothing for employees to do; the signature is added automatically in transit on every device.
Signatures apply to new messages, replies, and forwards by default.
To change personal details (title, phone), employees contact their admin — unless self-editing is enabled (Ongoing Admin Guide).
Action required by employees (by method)
Deployment | Employee action |
Outlook Add-In | Restart Outlook desktop; refresh Outlook web. One time. |
Server-side | None. |
Hybrid | Restart/refresh Outlook (same as Add-In). |
Self-service signature link (optional)
If you allow employees to review/edit details, send their signature link: Employees > [three-dot] > Send signature link. Scope set in Settings > Employee Hub > Employee editing permissions.
Employee communication template
Copy, adjust bracketed parts, send.
Subject: Your new company email signature is now active
Hi [team],
We’ve rolled out company-wide email signatures through WiseStamp. Your signature is set up for you automatically — you don’t need to create or install anything.
[If Add-In: One quick step: please restart Outlook on your desktop and refresh Outlook on the web once. Your signature will then appear automatically on new emails, replies, and forwards.] [If server-side only: There’s nothing you need to do — your signature is added automatically to every email you send, on any device.]
A few notes:
The signature is managed centrally, so company updates appear automatically.
Need to correct your title, phone, or other details? Contact your IT administrator.
Seeing two signatures, or none? Remove any signature you previously pasted into Outlook manually, restart Outlook, and contact [IT alias] if it persists.
Thanks, [IT / Admin name]
Common employee questions (FAQ)
How do I make my signature appear? Add-In: restart Outlook desktop and refresh Outlook web. Server-side: nothing required.
How do I stop the signature on replies? Signatures deploy on new messages, replies, and forwards by default. To change when they appear, contact your admin.
I want to change my title / phone. Who do I contact? Your account administrator. If unsure who that is, contact WiseStamp support or your internal IT alias.
I see two signatures. You likely have an old manually pasted signature in Outlook. Remove it (Outlook signature settings), restart Outlook; contact IT if it persists.