Plan, billing, and seat changes are managed by the account owner. Whoever completes a purchase becomes the account owner and controls the subscription. The Plan & Billing page is visible only to the account owner, so if you are an admin or team member and cannot find it, that is expected. Ask your account owner to sign in and make the change, or contact our support team for help identifying your account owner.
Does WiseStamp offer a free plan?
Yes, the Free plan is a limited version of WiseStamp. It covers one signature for one user, includes WiseStamp branding, and has restricted design options. More templates, AI Designer, additional signatures and team management are only available on paid plans. You can upgrade to a paid plan at any time.
Teams and companies receive a 14-day free trial of all our plans. Book a demo here.
How do I sign up for a trial?
You can sign up for a free trial at https://webapp.wisestamp.com/v1/signup
What are the current plan types and prices?
For details, check out our Pricing page.
Please note that Legacy plans (such as Free, Pro, Legacy Basic, Plus, Legacy Enterprise, and Legacy Teams) are no longer available for purchase.
How does WiseStamp billing work?
All plans consist of a base cost (per month, billed yearly) plus a per-seat charge. On the Basic, Grow, and Platform plans, seats cost $1 each (per month) and there is a minimum of 3 seats, meaning the base cost does not include any seats and at least 3 must be purchased. The Pro+ plan differs in that its base cost already includes 1 seat, additional seats are priced at $2 per seat, and there is no seat minimum. For more details, see our Pricing page.
How can I see the total cost before I commit to an upgrade or adding seats?
In your account, go to the Plan & Billing page and click Manage Subscription or Upgrade. Set the number of employees who need signatures, and the plan totals update automatically. Before you confirm, review the Summary column on the right side of the payment page. This column displays the base plan price, the seat count cost, and the final total for your selection, so you can see the exact prorated or total cost before you finalize any changes to your subscription.
To view the cost of an upgrade or a seat change:
Navigate to the Plan & Billing page.
Click on Manage Subscription or Upgrade.
Adjust the number of seats or select your new plan.
Review the Summary column on the right side of the payment page. This column displays the base plan price, the seat count cost, and the final total for your selection.
These steps show you what a new plan or a seat change would cost. They do not show the price of your current subscription. If you are on a legacy plan, your price is not shown anywhere in your account, so contact the support team for the exact amount. See Plan & Billing Overview.
How can I see the total cost before I commit to buying a plan?
There are two places to check the cost, and they are different pages.
On our Pricing page, which you can view without logging in, drag the How many employees? slider to the number of employees you need. The plan totals update automatically as you move the slider. You can also type the number directly in the box next to the slider.
In your account, the plan selection page does the same once you are logged in. Set the number of employees who need signatures, and each plan shows its total.
Note: The Basic, Grow, and Platform plans require a minimum of 3 seats. Pro+ has no seat minimum.
What are the signature template limits?
The number of unique signature designs you can create depends on your plan. For details, check out our Pricing page.
How do I request a tax exemption refund for a nonprofit?
WiseStamp is happy to support nonprofit organizations and educational institutions that are exempt from tax payments on their subscription. To request a refund for the tax portion of your payment, please contact our support team and provide your tax-exemption documentation along with a copy of your most recent WiseStamp invoice.
What if I need a custom plan?
Talk to our sales team at wisestamp.com/demo and they’ll be happy to assist with understanding what plan fits you best.
How do I upgrade my current plan?
If you have finished a trial or want to move to a higher tier to access more features, follow these steps:
Navigate to the Plan & Billing page.
In Subscriptions at the top of the page, click the blue Upgrade button.
Review the options on the plan selection page and choose the plan that fits your needs.
Click Select on the plan you’d like to upgrade to. If you’d like to upgrade to Enterprise, please contact the support team.
On the payment page, fill out your payment and billing details.
Verify your payment method and billing details in Summary on the right side of the screen.
Click Complete purchase to finalize the transaction.
How do I downgrade my plan?
For information about downgrading your plan or moving to a lower tier, please contact our support team.
How can I see a detailed feature comparison?
For a full breakdown of specific features, costs, and technical capabilities, please visit our official Pricing page.
Is there an individual plan?
We don’t offer a plan specifically for individual users, but the Pro+ plan is the best fit. Designed for small teams, it gives full control over email signatures and essential branding tools, perfect for anyone who wants to manage their own signature and look professional.
How do I add and manage AI credits?
Navigate to the Plan & Billing page.
In Subscriptions at the top of the page, click Manage Subscription.
Adjust how many AI credits you’d like to add.
Can I cancel my subscription mid-year if I’m on monthly billing?
Yes, you can cancel at any time.
What is the "Remove WiseStamp branding" button, and why does my signature show "Create your own email signature with WiseStamp"?
The "Create your own email signature with WiseStamp" line, also called the watermark or WiseStamp branding, is included on signatures on the Free plan and during the 14-day free trial. It is removed when you upgrade to a paid plan.
You will also see a Remove WiseStamp branding button on your signature. It appears in the Studio, and in your compose window when you use the WiseStamp Chrome Extension, in both Gmail and Outlook on the web. Clicking it opens the plan options.
Your recipients do not see the button. It is shown only to you, in the Studio or in your own compose window.
Your recipients do see the branding line at the bottom of your signature.
You do not have to use the button to upgrade. Upgrading to a paid plan from anywhere in your account removes the branding.
After you upgrade, refresh your email or the Studio so that the change appears.
Who can access monthly billing?
Monthly billing is available when purchasing a plan for the first time, including for trial users. It is shown only on the pricing page inside the web app, not on the pricing page of the main website.
Go to webapp.wisestamp.com/v1/billing, or click your profile icon in the top-right corner and select Plan & Billing.
Click Upgrade.
Set the number of employees you need, then click Monthly at the top right of the plans.
