Support SLA and Channels by Plan
Your access to support channels and guaranteed response times depends on your plan level. Live chat is available 24/7 for all eligible plans.
Plan | Response Time | Communication Methods |
Enterprise / Legacy Enterprise | Up to 4 hours | AI Assistant / Live Chat |
Grow / Advanced / Legacy Plus | Up to 12 hours | AI Assistant / Live Chat |
Basic / Legacy Basic / Legacy Pro | Up to 24 hours | AI Assistant / Live Chat / Tickets |
Legacy Free | - | AI Assistant |
Billing and Subscription Inquiries
Inquiries related to billing, invoices, or subscription matters require a more detailed examination. For these specific requests, please allow up to 72 hours for a response to ensure accuracy and transparency in our resolution.
What is an SLA?
A Service Level Agreement (SLA) is our commitment to you. It sets clear metrics for response times and support quality. By maintaining these SLAs, we ensure consistent and efficient assistance for functionality, troubleshooting, and feature guidance.