At WiseStamp, we strive to provide timely and effective support to all our users, tailored to their specific needs and subscription plans. Here's a breakdown of our support response times for different user plans. This includes assistance with functionality, troubleshooting, feature guidance, and general questions related to our services. For billing issues, please refer to the detailed breakdown provided below.
SLA & Channel by plan
Plan | Support tickets response time | Communication methods |
Legacy Free users | - | AI assistant |
Legacy Pro users | Up to 24 hours | AI assistant / Ticket Submission using AI assistant |
Legacy Basic | Up to 24 hours | AI assistant / Live chat |
Legacy Plus | Up to 12 hours | AI assistant / Live chat |
Legacy Enterprise | Up to 4 hours | AI assistant / Live chat |
Basic | Up to 24 hours | AI assistant / Live chat |
Grow | Up to 12 hours | AI assistant / Live chat |
Advanced | Up to 12 hours | AI assistant / Live chat |
Enterprise | Up to 4 hours | AI assistant / Live chat |
Our live chat is available 24/7.
Billing Inquiries
Please note that inquiries related to billing or subscription matters may require up to 72 hours for a response due to the detailed nature of these requests. Our team ensures thorough examination and resolution of all billing-related issues to maintain transparency and accuracy.
If you’d like a refund for a Legacy Pro plan within 14 days of signing up, or need help with billing for any other paid plan, please reach out to our support team using the chat icon on the bottom-right corner of your screen.
Service Level Agreements (SLA) Explained
At WiseStamp, we value your business and aim to provide exceptional support tailored to your specific needs and subscription level.
We adhere to Service Level Agreements (SLAs) to guarantee the quality and reliability of our services to our valued customers. An SLA is a formal commitment that outlines specific metrics, such as response times, resolution times, and uptime guarantees that our support team aims to meet. This agreement ensures transparency and sets clear expectations regarding the level of service you can expect from us. By maintaining SLAs, we strive to provide consistent and efficient support, ensuring that your needs are met promptly and effectively. If you have any questions about our SLAs or need further clarification, please do not hesitate to reach out to our support team.