The Employee Hub allows you and your employees to view personal signatures, select a preferred signature, and set default signatures. Your employees can also edit personal details if permitted by you, the admin. This page ensures company-wide consistency while enabling employees to personalize certain details where allowed. Additionally, employees can access tailored installation instructions specific to their email client directly from this page.
What is the Employee Hub?
The Employee Hub is a personal web page where each employee can view and manage the signatures their company has assigned to them, without needing access to the main WiseStamp account. As an admin, you control which signatures and details each employee can see and edit, and employees handle their own setup from there. This keeps every signature consistent with company branding while letting employees personalize the details you allow and install their signature on their own.
What you can do in the Employee Hub:
View your assigned signatures. See every signature your company has assigned to you, each shown with its name and the email type it applies to (primary, reply, or forward).
Set your default signatures. If your admin enables this, choose which signature is used for new emails, replies, and forwards.
Edit your personal details. If your admin permits editing, update the details you are allowed to change, such as your title or phone number. Locked details can be changed only by your admin.
Get installation instructions for your email client. Open step-by-step instructions tailored to your email platform, including Outlook (Web, Windows, and Mac), Gmail, Apple Mail for Mac, Apple Mail for iOS, and others.
Preview a signature at actual size. Open any signature in its real dimensions to see exactly how it will look in an email.
Create and manage your links. From the Links section, create and track short links you can add to your signature. For details, see How to Create and Manage Links as an Employee.
How to Access the Employee Hub
The first time you open the Employee Hub, you reach it through a signature link sent by email. After that, you can return to it anytime from the Hub website or the Chrome Extension.
First-time access (using a signature link)
Before a signature link will work, the person must be set to Active and have at least one signature assigned. The Employee Hub only shows assigned signatures, so without one it opens empty.
On the Employees page, assign the person at least one signature.
Click the three-dot menu next to their name and select Send signature link. To set yourself up, send the link to your own name; to set up an employee, send it to that employee, not to yourself.
Open the email and click the signature link to reach the Employee Hub, then authenticate.
After clicking the signature link, you may need to authenticate.
When prompted to sign in, enter your email address and click Sign in.
A 4-digit code is emailed to you. It expires quickly, so retrieve it promptly.
Enter the 4-digit code to open your Employee Hub.
If you experience login issues or do not receive the code, check your spam or junk folder, and contact your organization's WiseStamp admin if you still cannot get in.
Return access (after your first visit)
Once you have accessed the Hub once, you can open it again in any of these ways:
From the Employee Hub website
Go to hub.wisestamp.com and sign in with your email address.
From the WiseStamp Chrome Extension (Gmail)
In Gmail, click Compose.
In the Compose window, click on the WiseStamp icon.
Click the three-dot icon in the popup at the top right, then select Edit signature details. If the Chrome Extension is installed and already authenticated, it signs you into the Employee Hub automatically. If not, you'll sign in using a 4-digit code that will be emailed to you.
From the WiseStamp Chrome Extension (Outlook on the Web)
The WiseStamp Chrome Extension also works in Outlook on the Web. The flow mirrors Gmail:
In Outlook on the Web, click New mail to open a Compose window.
In the Compose window, click the WiseStamp icon.
Click the three-dot icon in the popup at the top right, then select Edit signature details. If the Chrome Extension is installed and already authenticated, it signs you into the Employee Hub automatically. If not, you'll sign in using a 4-digit code that will be emailed to you.
The Chrome Extension works with Outlook on the Web in the Chrome browser. To manage signatures in the Outlook Desktop App, use the WiseStamp Outlook Add-in instead.
For admins: you can open your own Employee Hub from WiseStamp Settings > Employee Hub > Visit my Employee Hub in the top-right corner, or by emailing yourself a signature link.
Employee Hub Branding
Available on: Legacy Enterprise, Platform, Enterprise
The Employee Hub branding feature lets you customize the Employee Hub to match your company's branding. You can define a company color and upload your logo to give employees a consistent, branded experience when they access their Employee Hub.
To set your Employee Hub branding:
Sign in to your WiseStamp account.
On the main navigation panel, click Settings and then click Employee Hub.
Go to the Branding section and enable the Customize the Employee Hub with your company’s branding toggle to permit you to define your company’s branding.
Go to Brand color and enter your company color. The selected color and its hex code are displayed.
Go to Logo and enter your company logo. For best results, use a wide (landscape) image with a transparent background. You can:
Click Upload Images and upload your company logo by any of the many methods displayed in the dialog, or
Click the Use variable toggle and select the appropriate variable for your company logo.
Click Save changes.
Your company logo appears in the upper-left corner of the Employee Hub, and buttons reflect your selected brand color.
Using the Employee Hub
Once the employee clicks the signature link, the Employee Hub opens, displaying all the signatures available to the employee with the employee's personal details. The Signatures panel displays the following:
Signature name: On the top-left of each signature, the name of the signature is displayed.
Signature assignment: If the signature is assigned to an email type, on the top-right of each signature the assignment is displayed. This defines the default signature applied to the specific email type (primary, reply, forward).
Set default signatures: If enabled, employees can define their default signatures for new, reply, and forward emails from their list of available signatures. Click Settings to open the Signature settings page to define the default signatures for each email type. This selection overrides any settings.
Edit signature: If editing personal details is permitted, the button Edit details is displayed when hovering over the signature. Click Edit details to edit the allowed details.
Install signature: To access installation instructions for a signature, hover over the signature and click Install. This opens a page with tailored installation steps based on the selected email platform.
Preview actual size: Opens a preview of the selected signature in actual size. If the signature cannot fit properly within the size displayed on the Signatures panel, this option can display the actual size of the signature.
To preview the actual size of the signature, hover over the signature and click the Zoom icon on the top-right of the signature.
Edit Signatures
This feature allows employees to personalize certain elements of their signature if you permit employee editing.
To edit a signature by an employee:
From the Employee hub, hover over the signature to be edited and click Edit details. The Signature details page opens with the parameters used in the signature displayed
Edit the details as needed. Any changes made here are applied across all signatures.
Click Save changes, and the changes are displayed in the signature preview to the right.
To display all the parameters for the employee, go to the Edit details page.
The Locked icon to the right of the details indicates that these parameters can only be changed by you and not the employee.
Edit Details Page
The Edit details page displays all Employee variables available for the employee. It allows the employee to view and edit their personal details. Any details with a Locked icon to the right of the variable can only be changed by you and not the employee. To access the Edit details page, click Edit my details in the top-right corner of the page.
Employee edit access (signatures, details, etc.) available on: Legacy Enterprise, Platform, Enterprise
Access Installation Instructions
From the Employee Hub, employees can access tailored installation instructions specific to their email client. The installation instructions displayed are defined by you from the Employee Hub settings page.
To access installation instructions:
Hover over the signature to be installed and click Install.
On the left panel of the page that opens, click the relevant email platform.
The recommended method is displayed. To display the instructions for an alternative method when available, select the alternative method from the dropdown list in the first line of the instructions.
Follow the instructions to add your signature. Click on each step of the procedure to see the associated screenshot.
Which installation methods are available
When you click Install and choose your email platform, the Employee Hub shows the methods available for that platform. The recommended method is selected by default, and you can switch to another method from the Install your signature with dropdown at the top of the instructions. The available methods are:
For Outlook for Web, you can install with the Chrome Extension (recommended) or Copy / Paste.
For Outlook for Windows, you can install with the WiseStamp Desktop App (recommended) or Copy / Paste.
For Outlook for Mac, you can install with the WiseStamp Desktop App (recommended) or Copy / Paste.
For Gmail, you can install with Google (Gmail) Connect (recommended), the Chrome Extension, or Copy / Paste.
For Apple Mail for Mac, you can install with the WiseStamp Desktop App (recommended) or Copy / Paste.
For Apple Mail for iOS, you send the signature to your inbox, then copy and paste it into your Mail signature settings.
For any other email client, you can install with Copy / Paste or by using the signature's HTML code.
Connect a Custom Domain to the Employee Hub
Available on: Legacy Enterprise, Platform, Enterprise
Give employees a polished, on-brand experience by serving the Employee Hub from hub.mybusiness.com (or any subdomain you choose) instead of the default hub.wisestamp.com.
Before you start
Make sure you have access to your domain’s DNS settings.
Decide which subdomain to use. We recommend the hub.
Step 1 – Create a CNAME record in your DNS
Type | Name / Host | Value / Points to | TTL |
CNAME | hub | hubbrand.wisestamp.com. | 300 s |
Key points
Enter only the subdomain in Name / Host (hub). Your provider appends the rest (mybusiness.com) automatically.
DNS changes can take up to 24 hours, but they often update sooner.
Remove any conflicting A or CNAME records for the same subdomain.
Example: adding the CNAME in GoDaddy
Using a different provider than GoDaddy?
The menus and field names will differ, but the information you enter is the same. Look for a section called DNS, Zone Editor, or Manage DNS, then choose Add Record and select CNAME.
Step 1 - Adding the CNAME
Sign in to GoDaddy and open My Products.
Next to your domain, click DNS or Manage DNS.
Under Records, click Add.
Choose CNAME for the record type.
Enter:
Name – hub
Value – hubbrand.wisestamp.com
TTL – leave the default or set 300.
Click Save.
Step 2 – Register the domain in WiseStamp
Log in to your WiseStamp admin dashboard.
Go to Settings → Employee Hub.
In Custom domain, enter your full subdomain (for example, hub.mybusiness.com).
Click Save.
The change is usually live within 20 minutes. When active, all Employee Hub links and redirects will use your branded URL.
Verify the setup
Open a private-browsing window.
Navigate to hub.mybusiness.com.
Confirm you see your organization’s branded login screen.
Ask a colleague to sign in to ensure employee access.
If the page does not load after 24 hours, double-check the CNAME record for typos and confirm no conflicting records exist.
FAQs
Can I use a different subdomain instead of "hub" (for example, "portal" or "employees")?
Yes – just replace hub with any subdomain in both your DNS record and WiseStamp settings.
Is HTTPS enabled automatically?
Yes. WiseStamp provisions an SSL certificate once it detects the CNAME. This may take a few minutes after you save the domain.
When I click on the Employee Hub link, I don't see any signatures or my account.
If this is your first time accessing the Employee Hub, two things must be in place. First, the person must be assigned at least one signature, because the hub only shows assigned signatures. Second, you must send yourself the signature link and open the hub through that link. After you click the link, you can log in and access the Employee Hub along with your signatures. If the hub still looks empty, confirm a signature has been assigned, and check whether emails from WiseStamp are landing in your spam or junk folder.
An employee only sees the Primary signature in the Hub, not the others assigned to them.
The Employee Hub shows every signature assigned to an employee, so if only the Primary appears, the others were usually not fully assigned and saved. To fix it:
Go to Employees and find the employee.
Click the Primary signature cell, then click Add signature, and make sure every signature you want is checked.
Click Apply.
Reopen the employee to confirm all signatures appear in the assigned list.
The Primary, Reply, and Forward labels only set which signature is used by default for each email type; they do not control whether a signature appears in the Hub. Group membership also does not limit Hub visibility, the Hub shows all signatures assigned to the employee regardless of group.
I already had a WiseStamp account, and now my company added me to their account — why isn’t my company signature appearing and how do I install my signature?
This usually happens when your personal WiseStamp account is using the same email as the company account is using for you. This prevents your company signature from showing, even though you’ve been added to the company account.
To resolve the issue:
Either delete the personal account or change its email to a non-work email address.
Wait for the update – Once your work email exists only under the company account, the signature will appear automatically.
Note: Admin settings won’t fix this issue while a personal account with the same email still exists.