This article guides you through adding your WiseStamp signature to Apple Mail (also called Mac Mail). There are two ways to do this: using the WiseStamp Desktop App, or using the copy/paste method. Both are described below, so you can choose the one that fits you.
Before you start: open your Employee Hub
Before you add your signature to Apple Mail, you need to open your Employee Hub. The Employee Hub is your personal WiseStamp page. It shows the signatures assigned to you, and it gives you an Install button for each one. You reach the Employee Hub through a signature link that is emailed to you. There is no password login for the Employee Hub.
If you are an employee
To open your Employee Hub as an employee:
Look in your inbox for an email from [email protected] containing your signature link. Check your spam folder if you cannot find it.
Click the link in that email. Your Employee Hub opens.
If you never received the email, ask your WiseStamp admin to send you your signature link.
If you are an admin
To open the Employee Hub as an admin, or to send it to someone on your team:
In WiseStamp, go to the Employees page and find the relevant person.
Make sure a primary signature is assigned to that person.
Click the three-dot menu next to their name and select Send signature link.
To set up your own signature, send the link to yourself. To set up an employee, send it to that employee, not to yourself.
Open the email and click the link. The Employee Hub opens.
For more detail about what you can do in the Employee Hub, see Employee Hub.
Choose your Apple Mail installation method
There are two ways to add your WiseStamp signature to Apple Mail. Choose the method that fits you, then follow the matching section below.
Method | Best for | What to know |
WiseStamp Desktop App | People who want the signature to stay up to date automatically. | You install an app from the App Store, create a signature placeholder named Teams Signature in Apple Mail, and disable iCloud syncing for Mail. Every signature change is pushed to Apple Mail automatically. |
Copy/paste | People who cannot install apps, or who prefer not to. | Nothing to install. You paste the signature directly into Apple Mail. You need to repeat the paste each time your signature changes. |
If you are not sure which method to use, the copy/paste method is the fastest way to get your signature working right now, and you can switch to the WiseStamp Desktop App later.
Set up WiseStamp for Apple Mail using the WiseStamp Desktop App
To set up WiseStamp for Apple Mail using the WiseStamp Desktop App, follow the personalized instructions in your Employee Hub page. These instructions include a link to download the WiseStamp Desktop App.
After this is implemented, your signature is automatically fed to Apple Mail. Every change made to your signature is reflected in Apple Mail once you quit and reload the WiseStamp Desktop App.
We recommend using the Google Chrome browser for this process. Using any other browser may not format the signature correctly.
1. Access and prepare your signature
First, access and prepare your signature in the Employee Hub. If you have not opened your Employee Hub yet, see Before you start: open your Employee Hub above.
Go to your Employee Hub.
Locate the appropriate signature and click Install.
Select Apple Mail for Mac.
Under Install your signature with, select WiseStamp Desktop App.
2. Set up the signature placeholder in Apple Mail
Next, set up the signature placeholder in Apple Mail:
Open the Mail app.
Access your signature settings:
a. Go to Mail and select Settings / Preferences.
b. Go to the Signatures tab.Create the placeholder:
a. Click + to create a new signature.
b. Enter the signature name Teams Signature and press Enter.
IMPORTANT: The name is case-sensitive and must be copied exactly as written.Assign and set defaults:
a. Drag the Teams Signature name to the email account you want to use in the left panel.
b. Set Teams Signature as the default signature for New Messages and Replies/Forwards.Close the Mail app:
a. Go to Mail and select Quit Mail.
3. Disable iCloud syncing for Mail
Now disable iCloud syncing for Mail. If you skip this step, the signature may not stay in place:
Open System Settings.
Navigate to iCloud Drive settings:
a. Click your name (Apple ID) in the sidebar.
b. Click iCloud in the sidebar.
c. Select See All under iCloud Drive.Toggle off Mail syncing:
a. Go to Apps Syncing to iCloud Drive.
b. Locate Mail in the list and toggle it off.
c. Click Done to save your changes.
4. Install and log in to the WiseStamp Desktop App
Now install and log in to the WiseStamp Desktop App:
Install the WiseStamp Desktop App from the App Store.
Log in with your credentials:
a. Open the app and enter your email address.
b. Check your email for a 4-digit OTP code.
c. Copy the code and paste it into the WiseStamp app.Connect to Mac Mail:
a. Click Use in Mac Mail (a signature preview should appear).
b. When the Signatures folder opens, click Open.
c. Click the green Refresh icon to save your settings.
d. Click Done.
If the Signatures folder does not open automatically, see Find the Signatures folder on your Mac below.
5. Future updates
To apply future updates to your signature in Apple Mail, repeat the Quit Mail and Refresh steps whenever you make changes to your WiseStamp signature.
Set up WiseStamp for Apple Mail using copy/paste
If you do not want to use the WiseStamp Desktop App, or you are unable to install it, you can set up WiseStamp for Apple Mail using the copy/paste method. Nothing needs to be installed.
Read this before you paste your signature. Two things trip most people up with the copy/paste method:
Clear the "Always match my default message font" checkbox BEFORE you paste your signature. If you clear it after pasting, the formatting of your signature breaks and you need to delete the signature and paste it again.
Your logo and social icons will not appear in the Apple Mail signature settings window. You may see a blank area or a gray square with the word "photo" inside. This is normal and expected. The images appear correctly when you compose an email and when your recipients read it.
To add your WiseStamp signature to Apple Mail using copy/paste. If you have not opened your Employee Hub yet, see Before you start: open your Employee Hub above.
Access your Employee Hub. A page with a preview of all your signatures opens.
Click Install for the relevant signature.
On the left panel of the page that opens, click Apple Mail for Mac.
Above step 1, click the dropdown and select the Copy/Paste method.
In step 1, click Copy to copy your WiseStamp signature.
Open your Mail app.
Ensure your messages are composed in Rich Text format by navigating to Mail > Settings > Composing and selecting Rich Text under Message Format. This ensures the correct appearance of your signature.
Enable the visibility of external images in emails by navigating to Mail > Settings > Privacy and clearing Block all remote content.
Click Mail in the menu, and select Settings or Preferences (version dependent).
Click the Signatures tab in the Signatures window.
Click + near the bottom of the window to create a new signature, and then enter a name for the signature.
Clear the "Always match my default message font" checkbox now, before pasting anything.
IMPORTANT: This checkbox must be cleared before you paste. Clearing it after you paste breaks the formatting of your signature, and you have to delete the signature and start again.Paste your email signature (cmd⌘ + v) into the right panel.
Drag the name of the new signature to the email account you want to use, located on the left panel.
Set the new signature as the default for New Messages and for Replies/Forwards.
Compose a new email to test. Your signature is displayed at the bottom, with the images and social icons visible.
In the Apple Mail signature settings window, your logo and social icons are not actually displayed. You may see a blank space or a square with "photo" written inside. This is normal. The logo and icons are displayed in your emails.
The copy/paste method does not update automatically. After you or your administrator updates a signature in WiseStamp, repeat the copy/paste procedure above so that the updated signature is displayed in your emails.
Find the Signatures folder on your Mac
This section applies to the WiseStamp Desktop App method only. If the Signatures folder does not open automatically during the WiseStamp Desktop App installation, perform the following steps to find the folder's location:
If your Signatures folder does not appear after selecting Use in Mac Mail from the WiseStamp Desktop App, click Cancel on the screen that opens.
Open the Finder folder.
On the left sidebar, go to the Locations section and click Macintosh HD, if displayed.
If Macintosh HD is not displayed, perform the following:
On the menu bar at the top of the screen, go to Finder and select Settings.
In the Settings window, click the Sidebar tab.
In the Locations section, select Hard disks.
Return to the Finder window and click Macintosh HD on the left sidebar.
On the right panel, double-click Users and then double-click your username.
Verify that the Library folder is displayed in the folder of your username.
If Library is not displayed, perform the following:
On the menu bar at the top of the screen, go to View and select Show View Options.
In the window that opens, go to the bottom and select Show Library Folder.
Close the window, and return to the Finder window.
Verify that the Library folder is now displayed.
Close the Finder window and return to the WiseStamp Desktop App.
Select Use in Mac Mail. If it is already selected, clear it and then select it again.
In the pop-up, open the Signatures folder as follows:
Click Macintosh HD in the navigation panel.
Click Users in the right panel and then click your username.
Click the folder that starts with the letter V followed by a number, like V8 or V10.
Click MailData and then click Signatures.
Click Open. The WiseStamp Desktop App should indicate that you are now connected to Mac Mail.
Click the green refresh button in the WiseStamp Desktop App on the right side of the window.
Click Done, and your signature is now installed.
Open your email and compose a new message. Your signature is displayed at the bottom!
Update your signature in Apple Mail
If you or your WiseStamp account administrator made changes to your email signature, follow these steps to push the changes to Apple Mail. The steps depend on which method you used to install the signature.
When using the WiseStamp Desktop App:
To update your signature in Apple Mail when you use the WiseStamp Desktop App:
In the WiseStamp Desktop App, click the Refresh icon.
Close Apple Mail completely by navigating to Mail > Quit Mail.
Re-open Apple Mail and compose a test email.
The updated signature appears at the bottom of the draft.
When using the copy/paste method:
To update your signature in Apple Mail when you use the copy/paste method, repeat the full copy/paste procedure described above. The copy/paste method does not update automatically, so the signature in Apple Mail stays the same until you paste the new version.
Disable or enable the signature
WiseStamp allows you to set a default signature to be deployed with every email that you send. But we understand that sometimes you just want to send a short email without the WiseStamp signature enabled.
To quickly remove the email signature from an email, compose a new email and select None from the dropdown list on the top right of the email.
Troubleshooting
The following are some of the issues that may occur when you add your WiseStamp signature to Apple Mail:
Problem | Resolution |
I did not receive a signature link email, so I cannot open my Employee Hub | The Employee Hub is only reachable through a signature link that is emailed to you. If you did not receive it:
|
The signature formatting looks wrong after pasting (copy/paste method) | This usually happens when the Always match my default message font checkbox was cleared after the signature was pasted, instead of before. To fix it:
|
The logo and social icons do not appear in the signature settings window | This is expected behavior in Apple Mail and does not mean the signature is broken. Apple Mail does not render the signature images in the settings window, so you may see a blank area or a gray square with the word "photo" inside. Compose a new email to check the signature. The logo and social icons are displayed there, and your recipients see them correctly. |
Images are not displayed in new emails | There are two issues that can prevent images from appearing in emails when using Apple Mail:
Both options can be found in the settings, as described below. For option 1, Plain text is enabled:
If the Rich Text option was already selected, then you should check whether your images are allowed to download:
|
Images are not displayed in any emails. | If your logo or image in your email signature looks blank or shows a square with the word "photo" inside, this is expected behavior in Apple Mail. Apple Mail sometimes doesn't display embedded images in the signature preview for the sender, but the logo will appear correctly for your email recipients. However, if you want to ensure Apple Mail can load and display the image locally, check your network privacy settings. A setting called Limit IP Address Tracking may prevent Mail from downloading external images, including your own signature image. |
Links not clickable in emails. | This issue could be because Plain text is enabled:
If the Rich Text option was already selected, then you should check whether your images are allowed to download:
|
Related articles
The following articles cover related topics: