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Plan & Billing Overview

Manage your WiseStamp subscription from the Plan and Billing page: check your plan, update payment details, and view billing history. Legacy plan prices are not shown there.

How do I open the Plan & Billing page?

You can access your account settings from any page within the WiseStamp interface.

The WiseStamp dashboard with the profile dropdown open in the top right corner and the Plan and Billing option highlighted.

  1. Profile icon: Click the Profile in the top right of the screen.

  2. Plan & Billing: Select Plan & Billing in the dropdown menu.

Where can I check my current plan information?

  1. Profile icon: Click the Profile in the top right of the screen.

  2. Plan & Billing: Select Plan & Billing in the dropdown menu.

  3. Subscriptions: Find the Subscriptions section at the top of the Plan & Billing page.

Can I see the price of my legacy plan on the Plan & Billing page?

No. If your account is on a legacy plan, the Plan & Billing page does not show your price or your renewal amount. The Subscriptions section shows your plan and your seat count, but not what that plan costs.

Please reach out to our support team and they will confirm the amount for your account.

How do I update my payment method or billing details?

Billing information is located in the middle of the Plan & Billing page. Only account owners have the permission to modify these details:

The Subscriptions section showing the plan, included employee seats, and the automatic renewal date, with the Billing information section highlighted below it.

  1. Edit Billing information: Click Edit in the top-right corner of Billing information.

  2. Update details: Enter your new credit card information, invoice details, or billing email address.

  3. Save changes: Click Update Billing Information to finalize the update.

Where can I see my receipts and payment history?

Billing history is located at the bottom of the Plan & Billing page. This section provides a list of all past transactions, including the date and the amount paid.

Download an invoice: Click the invoice number to download the record as a PDF file for your records.

Can I see how many seats are currently in use on the Plan & Billing page?

The Plan & Billing page does not show the number of seats currently in use. It shows your total seat count, your subscription details, your billing information, and your billing history, but not a live count of seats in use. This applies to all accounts, regardless of plan or account age.

To check how many seats you are using, count your Active employees in the Employees list:

  1. Open the Employees page from the left sidebar.

  2. Apply the filter to show only Active employees.

  3. The number of Active employees is the number of seats currently in use, because each Active employee uses one seat and inactive employees do not.

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