Troubleshooting Common Issues with WiseStamp Free

If you're using WiseStamp Free to create email signatures, you may occasionally encounter some issues. Below are some frequent challenges users face and how to resolve them effectively.

Signature not displayed in your emails

Sometimes, your WiseStamp signature might not appear in your outgoing emails. This can be due to the following reasons:

• Signature Not Deployed to Email Client: Verify that the signature has been deployed to your email client. If it hasn't been applied, you can deploy it by going to the My Signatures page in WiseStamp, click Install, and select your email client from the options provided (e.g., Gmail, Outlook Web).
• Email Address Mismatch: Verify that you're using the email address associated with your WiseStamp account. If you're using an address not yet associated with WiseStamp, you can add it from the WiseStamp Signature Settings. 

Signature formatting issues

Sometimes, the formatting of the email signature (e.g., font, spacing, or alignment) may not appear correctly. This issue is often related to compatibility between email clients or browsers.

Solution:

• HTML Support: Ensure that your email client supports HTML formatting and it is selected in your email client settings.
• Review the Design Configuration: Review the design settings in the WiseStamp signature editor to ensure the configuration is as you want.
• Preview the Signature: Go to the My Signatures page in WiseStamp to view a preview of how your signature will appear.

Unable to add social icons or images

The Free plan may have limitations when adding certain elements like images or social media icons to your signature.

Solution:

• Ensure that you’re within the limitations of the Free plan. If you want to access more features such as additional social icons, banners, or images, you may need to upgrade to the Pro version.
• Make sure the URLs you are trying to use are publicly accessible and properly formatted.

Limited customization options

The Free plan has a set of limitations when it comes to customization. For instance, you might not be able to use multiple templates or access advanced design elements.

Solution:

• If you want more design flexibility, consider upgrading to the Pro version for more advanced templates and customization options.
• Explore the available free templates and optimize them to suit your needs within the limitations of the Free plan.

Unable to install WiseStamp Chrome Extension

Some users experience issues while installing the WiseStamp extension on their browser.

Solution:

• Ensure that you are using a compatible browser. WiseStamp works best with Chrome and may not be fully functional on other browsers.
• Check your browser’s extensions to confirm that WiseStamp has been successfully added. Clear your browser cache and reinstall the extension, if necessary.

Unsuccessful upgrade to WiseStamp Pro

If you encounter issues while trying to upgrade to WiseStamp Pro, a common reason for an unsuccessful upgrade is an email address mismatch.

Solution:

• Email Address Mismatch: Verify that you are signed in with the email address associated with your WiseStamp account that you wish to upgrade. If you're using a different email address, switch to the correct one and try the upgrade process again.

How to remove WiseStamp signature from Gmail

The process to remove your WiseStamp signature depends on how you set it up (Google API, or Chrome Extension).

• Google API (Google Connect): Remove WiseStamp connections from your Google account and delete the signature from Gmail settings.
• WiseStamp Chrome Extension: Go to Chrome’s extensions page and remove the WiseStamp extension.

After completing these steps, refresh your email to ensure the signature is fully removed. For more information, see Remove your WiseStamp signature.

Delete account:

To delete your WiseStamp account, go to your Profile settings and click Delete your account. For more information, see Delete Your WiseStamp Account and Signature.

Password reset:

If you need to reset your password, click Forgot password? on the sign-in page. Follow the instructions sent to your email to reset your password. For more information, see Forgot Your Password.

Remove email address from mailing list:

To unsubscribe from WiseStamp's mailing list, you can click the unsubscribe link in any email you receive from us to manage your subscription preferences. For more information, see Unsubscribe from WiseStamp Emails.

Final thoughts

The WiseStamp Free plan is a great tool for creating personal email signatures, but like any software, it may come with occasional issues. By following these troubleshooting steps, you should be able to resolve most problems and continue using WiseStamp effectively.