This article is only relevant to WiseStamp for Teams accounts.
WiseStamp will automatically identify Google domains and offer the option to integrate. The integration allows you to add your employees to WiseStamp and automatically populate your employees' Gmail accounts with the signature you created.
The integration can only be done by the Google Workspace domain's super admin.
When the Sync feature is on, information from the directory (such as department, title, phone number, etc.) syncs to the relevant variables in WiseStamp. You can choose which fields will be synced from your directory to WiseStamp, and which fields will overwrite existing employee details. To define and control the syncing setting, read Syncing options and settings article.
To import employees from your Google Workspace domain:
On the main navigation panel, click Integrations.
In the Google Workspace section, click Connect.
In the pop-up, enter the Google Workspace super administrator’s email address and click Send invitation.
The following steps need to be performed by the Google Workspace super administrator:
The super admin needs to open the email sent in the previous step, follow the instructions in the email, and the following steps described in this procedure.
In the email, click Open Google Workspace in step 1 and the corresponding Google Workspace Marketplace page opens.
Click Admin install and then click CONTINUE on the pop-up.
On the Installation consent screen, verify that Everyone at your organization is selected.
Then select I agree … and click FINISH.
A message appears that WiseStamp Email Signature Management G Suite has been installed. Click NEXT and then click Done on the next pop-up.
Go back to the email and click Sync employees in the second step.
If you get an integration failed message, the integration is in process. Wait a short time and click Sync employees again.
When your integration is successful, a confirmation that your domain is now integrated with WiseStamp appears. Select import all users and click Import.
For the WiseStamp administrator:
If you have the Sync specific feature enabled, a confirmation that your domain is now integrated appears on the WiseStamp Employees page. Click Sync all employees to sync all employees, or select specific employees by category, as follows:
Click Sync specific, and the list of your departments is displayed. During this process, a notification appears at the bottom-left of your page, indicating the progress of the process.
Select the category for syncing your employees. Only one category is supported.
Select the items in the category and click Save & sync. During the sync process, a notification appears at the bottom-left of your page, indicating the progress of the process.
You should now see the Employees page with all your selected employees synchronized.
If you add more employees to your Google directory, you can update your employee list at any time. On the Employees page, click the three-dot menu next to Add Employees and select Sync.
On the Employees page, you can see the time of your last sync in the upper-right corner.
Troubleshooting
Here are the main issues that may occur concerning this topic:
The problem | The resolution |
Employees are not showing in WiseStamp | In Google Workspace: If the admin panel doesn't show all your users/employees, double check your WiseStamp app is allowed permission to your Gmail.
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