How to Resolve Login Issues in WiseStamp
Experiencing login issues in WiseStamp can be frustrating, but most problems have straightforward solutions. This guide will help address common login-related problems, including browser errors, WiseStamp authentication issues, Chrome extension conflicts, and subscription-related errors.
General Troubleshooting for Login Issues
Login errors can often result from temporary system outages or browser-related problems. Follow these steps to resolve such issues:
Check for System Outages: If WiseStamp is experiencing a temporary outage, wait for the service to be restored and then try logging in again.
Refresh and Clear Browser Data:
Refresh your browser.
Clear your browser cache and cookies.
Retry Login: After performing the above, attempt logging into WiseStamp again. These steps often resolve problems caused by temporary disruptions or browser cache conflicts.
Authentication in WiseStamp
For users of WiseStamp, login processes differ based on roles:
Account Owners/Admins: Only account owners and admins can access the main WiseStamp organization account.
Employees: Employees do not log into the main account. Instead:
Access your WiseStamp signature via the employee hub.
Use the dedicated employee portal to manage your signature. Ensure you use the correct portal based on your role to avoid login problems.
Handling Chrome Extension-Related Login Prompts
If you are repeatedly seeing "Sign in to WiseStamp" prompts due to the WiseStamp Chrome extension, the steps below resolve the issue:
Open Chrome and go to
chrome://extensions/.Locate the WiseStamp extension and click "Remove."
Log out of your WiseStamp account and log back in. Removing the Chrome extension stops interference with the browser’s login functionality.
Resolving Subscription-Related Errors
An expired WiseStamp subscription can prevent login and disrupt signature images. To resolve this issue:
Check Subscription Status: Verify if your subscription is still active.
Renew Subscription: Renew or re-subscribe to your WiseStamp plan.
Restore Access: After renewing, your login functionality and signature display will be restored. By following these guidelines, most login issues in WiseStamp can be resolved quickly. If problems persist, consider reaching out to WiseStamp Support for further assistance.