Google Workspace Integration

To use WiseStamp on Google Workspace domains, you need to integrate your Google domain. The integration process enables you to import your employee data and deploy the signature generated for them by WiseStamp. This article reviews the Google Workspace integration process for WiseStamp for Team users. Even though you can use WiseStamp with Google Workspace without integrating between the two systems, it is the most recommended way to manage your users on WiseStamp and optimize your use of the WiseStamp solution.

!notice!If you are looking to deploy your signature on a single-user Gmail account, follow the instructions in our Gmail Signature Deployment article.!/notice!

Why integrate your Google Workspace?

Google domains are automatically identified by WiseStamp and offered the option to integrate as part of the onboarding process and afterward through the integration screens. Once integrated, you can import your employees to WiseStamp, synchronize between the WiseStamp employee information and your employee information in the Directory, automatically add new employees or delete employees who are no longer part of your organization, and eventually deploy your employee signatures into their emails. 

!important! The integration process can only be done by the Google Workspace super administrator for your domain.!/important!

How to integrate Google Workspace

!important! The integration process can only be done by the Google Workspace super administrator for your domain.!/important!

During the integration procedure, you will be asked to send an email with integration instructions to the Google Workspace super administrator. The super admin needs to be connected to their Google account on a separate tab before integrating and needs to be signed out from any other Google account they may have on the same browser. For further detailed instructions to the super admin, see steps 5-12 in the procedure below. 

1. Sign in to your WiseStamp account.
2. On the main navigation panel, click Connectors.
3. In the Google Workspace section, click Connect.
4. In the popup, enter the Google Workspace super administrator’s email address and click Send invitation.

The following steps need to be performed by the Google Workspace super administrator:

5. The super admin needs to open the email sent in the previous step, follow the instructions in the email, and the following steps described in this procedure.
6. In the email, click Open Google Workspace in step 1 and the corresponding Google Workspace Marketplace page opens.
7. Click Admin install and then click CONTINUE on the popup. 
8. On the Installation consent screen, verify that Everyone at your organization is selected. 
9. Then select I agree … and click FINISH.
10. A message appears that WiseStamp Email Signature Management G Suite has been installed. Click NEXT and then click Done on the next popup.
11. Go back to the email and click Sync employees in the second step.
12. If you get an integration failed message, the integration is in process. Wait a short time and click Sync employees again.
13. When your integration is successful, a confirmation that your domain is now integrated with WiseStamp appears. Select import all users and click Import.

For the WiseStamp administrator:

14. If you have the Sync specific feature enabled, a confirmation that your domain is now integrated appears on the WiseStamp Employees page. Click Sync all employees to sync all employees, or select specific employees by category, as follows:
    1. Click Sync specific and the list of your departments is displayed. During this process, a notification appears at the bottom-left of your page, indicating the progress of the process.
    2. Select the category for syncing your employees. Only one category is supported.
    3. Select the items in the category and click Save & sync. During the sync process, a notification appears at the bottom-left of your page, indicating the progress of the process.
15. You should now see the Employees page with all your selected employees synchronized.

!important!The Integration link sent in the Super Admin email is valid for 24 hours only.!/important!

Manage Google Workspace connector 

After creating the Google Workspace connector, you can manage this connector from the Management  page. From this page you can perform management tasks, such as view the connector status, set new features  and remove the connector. To access the Management page, go to the Connectors page and click Manage for the Google Workspace connector.

The following table lists the management tasks available to you:

Domain integration troubleshooting

If you signed up for a WiseStamp account but have not been able to successfully integrate it with your Google domain, verify that the following settings are applied. If you still cannot integrate , check the troubleshooting section below to fix the issue: 

1. The user who is attempting to integrate must be the Google Workspace super administrator.
2. API Data Access in Google Workspace must be set to Granted.
3. WiseStamp must be enabled for all organizational units.

Uninstall or disable WiseStamp from Google Workspace

If you are no longer using WiseStamp for Teams, or simply need to uninstall and reinstall WiseStamp to refresh the connection, follow the steps below. When you delete the app, all signatures created are discarded, and employee signatures are removed from Gmail.

1. As the Google Super Admin, make sure you are logged into Google Workspace. 
2. Go to Google Admin (admin.google.com).
3. From the navigation panel, select Apps > Google Workspace Marketplace apps > Apps list.
4. On the page that opens, select the WiseStamp app.
5. On the left side of the page that opens, click Delete App. Then, in the confirmation popup, click Delete App.

Troubleshooting

The following are some of the issues that may occur: